Our Commitment to Quality

At Selxen, we take pride in offering products that meet high standards of quality, reliability, and performance. Whether you purchase from Selxen Pharma, Selxen Fashion, Selxen Devices, or Selxen Global, we want you to shop with confidence knowing that we stand behind the products we offer.

This Warranty Policy explains the terms and conditions of warranty coverage, how to submit a warranty claim, and what customers can expect throughout the warranty process.

Warranty Coverage

Many products sold by Selxen are covered by a limited manufacturer’s or supplier’s warranty against defects in materials and workmanship under normal use. Warranty periods vary depending on the product category, manufacturer, and local consumer protection laws.

Unless otherwise stated on the product page or accompanying documentation, warranty coverage begins on the original purchase date shown on your invoice or receipt.

Please retain your proof of purchase, as it will be required when requesting warranty service.

What Is Covered

Warranty coverage generally includes manufacturing defects that occur during normal use, such as:

• Faulty materials
• Manufacturing defects
• Hardware failures
• Electrical or mechanical malfunctions
• Defective components
• Product performance issues caused by manufacturing errors

If a product is confirmed to have a covered defect during the warranty period, Selxen will work with the manufacturer or supplier to provide an appropriate solution.

What Is Not Covered

The warranty does not cover damage or failures resulting from:

• Accidental damage
• Improper installation
• Misuse or abuse
• Unauthorized repairs or modifications
• Normal wear and tear
• Exposure to water, fire, chemicals, or extreme temperatures
• Cosmetic damage that does not affect product performance
• Damage caused during transportation after delivery
• Failure to follow product instructions

Products with removed, altered, or unreadable serial numbers may also be excluded from warranty coverage.

Product-Specific Warranty

Warranty terms may differ depending on the type of product purchased.

For example:

• Selxen Devices products may include manufacturer warranties covering hardware defects.
• Selxen Pharma products are generally covered only for quality-related manufacturing issues and applicable regulatory requirements.
• Selxen Fashion products may be covered against manufacturing defects but not damage resulting from improper use or normal wear.
• Products sold through Selxen Global may be subject to the warranty policies of their respective manufacturers.

Customers are encouraged to review the product description for warranty details before making a purchase.

Warranty Claims

If you believe your product is covered under warranty, please contact our customer support team with the following information:

• Order number
• Customer name
• Product name
• Purchase date
• Description of the issue
• Photos or videos showing the defect (if applicable)

Our support team may request additional information to verify the warranty claim.

Inspection Process

Returned products may undergo inspection by Selxen or the manufacturer to determine whether the issue is covered under warranty.

The inspection process generally takes 3–10 business days, depending on the product type and manufacturer requirements.

Customers will be informed of the inspection results and the available resolution as soon as the evaluation is complete.

Warranty Resolution

If your warranty claim is approved, Selxen may provide one of the following remedies:

• Product repair
• Replacement with the same product
• Replacement with an equivalent product
• Full or partial refund (where applicable)
• Store credit

The available solution depends on product availability, manufacturer policies, and applicable consumer protection laws.

Shipping for Warranty Service

Customers may be responsible for shipping products to our service center unless the product arrived defective or local consumer protection laws require otherwise.

If the warranty claim is approved, Selxen may cover the return shipping costs or arrange shipment of the repaired or replacement product.

Limitation of Liability

To the maximum extent permitted by applicable law, Selxen’s responsibility under this Warranty Policy is limited to repairing, replacing, or refunding eligible products. We are not responsible for indirect, incidental, or consequential damages arising from product use, including loss of data, business interruption, or personal inconvenience.

Contact Us

If you have questions regarding warranty coverage or need assistance submitting a warranty claim, our customer support team is here to help.

At Selxen, we believe that quality products deserve dependable support. We are committed to providing fair warranty service, prompt assistance, and a customer-focused experience that reflects the trust you place in our brand.