Hassle-Free Shopping with Selxen

At Selxen, we believe that a great shopping experience extends beyond purchasing a product. From the moment you place an order until it reaches your doorstep—and even if you need to return it—we are committed to making the process smooth, transparent, and reliable.

Whether you shop from Selxen Pharma, Selxen Fashion, Selxen Devices, or Selxen Global, our Shipping & Returns Policy is designed to provide clear guidance while ensuring your satisfaction remains our top priority.

Fast and Reliable Shipping

Every order is carefully prepared and shipped using trusted courier and logistics partners. We aim to process all confirmed orders as quickly as possible, typically within 1–3 business days.

After your order has been dispatched, you will receive a confirmation email or notification containing your shipment details and tracking number, allowing you to monitor your package until it arrives.

Delivery times vary depending on your location, selected shipping method, customs clearance (for international orders), weather conditions, and courier operations.

Shipping Options

To meet different customer needs, Selxen may offer several shipping options, including:

• Standard Shipping
• Express Shipping
• Same-Day Delivery (selected locations)
• Next-Day Delivery (where available)
• International Shipping

Shipping availability may vary depending on product type and destination.

Shipping Charges

Shipping costs are calculated automatically during checkout based on several factors, including:

• Delivery location
• Package size and weight
• Shipping method selected
• Order value
• Promotional shipping offers

From time to time, Selxen may provide free shipping promotions on qualifying purchases.

Order Tracking

Once your package has been shipped, you’ll receive tracking information that allows you to check your shipment’s progress online.

If tracking updates appear delayed, please allow the courier additional time to update their system. Should you require assistance, our customer support team is always available to help.

Delivery Responsibilities

Customers are responsible for providing complete and accurate delivery information during checkout.

Please verify:

• Full name
• Phone number
• Delivery address
• Postal code
• City and country

Incorrect or incomplete information may result in delivery delays, returned packages, or additional shipping charges.

Return Eligibility

We want you to shop with confidence. If you are not completely satisfied with your purchase, eligible products may be returned within the applicable return period, provided they meet our return requirements.

Returned products should generally:

• Be unused and undamaged.
• Include original packaging.
• Contain all accessories and manuals.
• Include proof of purchase.
• Be returned within the specified return period.

Certain products, including opened healthcare products, personalized items, and final sale merchandise, may not qualify for return unless required by law.

How to Return a Product

If you wish to return an item, simply contact our customer support team with your order details.

Our team will provide:

• Return authorization
• Return instructions
• Shipping guidance
• Refund or exchange information

Please avoid returning products without prior authorization, as this may delay processing.

Refunds and Exchanges

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved, customers may receive:

• Full refund
• Partial refund (where applicable)
• Product replacement
• Exchange for another item
• Store credit

Refunds are typically issued using the original payment method and may require several business days depending on your financial institution.

Damaged or Incorrect Orders

Although every order is carefully inspected before shipment, mistakes or shipping damage can occasionally occur.

If your order arrives:

• Damaged
• Incomplete
• Defective
• Incorrect

Please contact us within 48 hours of delivery. Including photographs of the product and packaging will help us resolve the issue more efficiently.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by local authorities.

These charges are determined by the destination country and are generally not included in the purchase price or shipping cost unless specifically stated.

Customer Support

Our dedicated support team is committed to providing timely assistance for shipping questions, tracking requests, returns, exchanges, refunds, and delivery concerns.

At Selxen, we continuously work to improve our logistics and customer service so every shopping experience is simple, secure, and satisfying. We value your trust and appreciate the opportunity to serve you with reliable products and exceptional support.