Our Commitment to Product Safety

At Selxen, the safety, quality, and well-being of our customers are our highest priorities. Every product offered through Selxen Pharma, Selxen Fashion, Selxen Devices, and Selxen Global is carefully selected, tested, and sourced from trusted manufacturers and suppliers. While product recalls are uncommon, we believe in maintaining complete transparency and acting quickly whenever a potential safety or quality concern arises.

Our Product Recall Policy explains how we identify, manage, and communicate product recalls to ensure our customers remain informed and protected.

What Is a Product Recall?

A product recall is the voluntary or mandatory removal of a product from sale or distribution due to concerns regarding its safety, quality, performance, labeling, or compliance with applicable regulations.

A recall may be initiated by:

• Selxen
• The product manufacturer
• Government or regulatory authorities
• Authorized distributors or suppliers

Our goal is to respond promptly and responsibly whenever a recall becomes necessary.

Reasons for a Product Recall

Products may be recalled for various reasons, including but not limited to:

• Manufacturing defects
• Safety hazards
• Quality control issues
• Incorrect labeling or packaging
• Regulatory compliance requirements
• Contamination or product damage
• Technical malfunctions
• Incorrect instructions for use

Not every recall indicates that every product is defective, but we encourage customers to follow recall instructions carefully.

How We Notify Customers

If a recalled product has been purchased through Selxen, we will make every reasonable effort to notify affected customers using available contact information.

Notifications may be sent through:

• Email
• SMS notifications
• Phone calls
• Website announcements
• Customer account notifications
• Official social media channels

Whenever possible, recall notices will include:

• Product name
• Brand
• Model or batch number
• Recall reason
• Potential risks
• Steps customers should follow
• Refund or replacement information

What Customers Should Do

If you believe you have purchased a recalled product, please stop using it immediately unless otherwise instructed in the recall notice.

Customers should:

• Verify the product details.
• Compare the model or batch number.
• Follow the recall instructions.
• Contact Selxen Customer Support if assistance is required.
• Keep the product available until further instructions are provided.

Never continue using a recalled product if doing so could present a safety risk.

Refunds and Replacements

Depending on the nature of the recall, eligible customers may receive one of the following:

• Full refund
• Product replacement
• Product repair
• Store credit
• Alternative product of equal value

The available remedy will depend on manufacturer recommendations, product availability, and applicable consumer protection laws.

Return Procedure

When returning a recalled product, customers may be asked to provide:

• Order number
• Proof of purchase
• Product photographs
• Batch or serial number (if applicable)

In many cases, prepaid return instructions or collection arrangements will be provided for eligible recalled products.

Customers should not dispose of recalled products until instructed to do so, unless immediate disposal is necessary for safety reasons.

Pharmaceutical and Medical Products

For products sold through Selxen Pharma, recalls are handled with extra care due to their potential impact on health and patient safety.

Customers are encouraged to discontinue use immediately if instructed and consult a qualified healthcare professional if they have concerns regarding a recalled medication or medical device.

All pharmaceutical recalls will follow applicable health authority regulations and manufacturer guidance.

Our Quality Commitment

Selxen continuously works with trusted manufacturers, suppliers, and regulatory bodies to maintain high standards of product quality and safety.

We regularly monitor product performance, customer feedback, supplier communications, and regulatory updates to identify potential issues before they become widespread. Our goal is to minimize risks while maintaining the confidence our customers place in our brand.

Contact Us

If you have questions regarding a recalled product or need assistance determining whether your purchase is affected, our customer support team is ready to help.

We appreciate your cooperation and understanding. By working together, we can ensure a safer shopping experience for everyone while maintaining the quality, reliability, and trust that define the Selxen brand.