Shipping Information

At Selxen, we are committed to delivering your orders safely, quickly, and efficiently. Whether you are purchasing products from Selxen Pharma, Selxen Fashion, Selxen Devices, or Selxen Global, our goal is to provide a smooth and reliable shipping experience from the moment your order is placed until it reaches your doorstep.

We work with trusted shipping partners to ensure every package is handled with care. Processing times, delivery schedules, and shipping options may vary depending on your location, product availability, and local courier services. We continuously strive to improve our shipping process to provide timely deliveries and excellent customer service.

Order Processing

Orders are processed during our regular business hours, excluding weekends and public holidays. Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

During periods of high demand, promotional campaigns, or holiday seasons, order processing may require additional time. If there is any significant delay, our customer support team will notify you using the email address or phone number provided during checkout.

Shipping Methods

We offer a variety of shipping options depending on your location and the products you purchase. Available shipping methods may include:

• Standard Shipping
• Express Shipping
• Same-Day or Next-Day Delivery (selected locations only)
• International Shipping (where available)

Shipping costs are calculated during checkout based on your delivery address, package size, shipping method, and total order value.

Delivery Time

Estimated delivery times vary depending on your destination.

• Local Deliveries: 2–5 business days
• Nationwide Deliveries: 3–7 business days
• International Deliveries: 7–21 business days

These estimates are provided for convenience and may change due to customs inspections, weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and courier information. You can use this tracking number to monitor the progress of your shipment until it is delivered.

If you do not receive tracking information within a reasonable time after your order has been processed, please contact our customer support team for assistance.

Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout. Please verify your name, phone number, postal code, and delivery address before confirming your order.

Selxen is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer. Additional shipping charges may apply if an order must be re-shipped due to an incorrect address.

International Shipping

For eligible international orders, customers are responsible for complying with the import regulations of their destination country. Customs duties, taxes, import fees, and other government charges are not included in the product price or shipping fee unless otherwise stated.

Any customs-related delays are outside the control of Selxen.

Damaged or Missing Packages

If your package arrives damaged or appears to have been opened during transit, please contact us as soon as possible. We recommend taking clear photographs of the package and its contents before opening further.

If your order is missing items or has not arrived within the expected delivery period, our support team will investigate the issue with the shipping carrier and work to resolve it promptly.

Shipping Restrictions

Certain products, particularly pharmaceutical or regulated items, may have shipping restrictions based on local laws and regulations. Some products may not be available for delivery to specific countries or regions.

Selxen reserves the right to cancel or modify shipments that cannot legally or safely be delivered.

Customer Support

Our dedicated customer support team is always ready to assist you with shipping-related questions, delivery updates, tracking information, or special requests. We believe every customer deserves a reliable and transparent shipping experience.

Thank you for choosing Selxen. We appreciate your trust and remain committed to delivering quality products with dependable shipping services.