Our Commitment to Customer Satisfaction

At Selxen, customer satisfaction is one of our highest priorities. We understand that there may be occasions when a product does not meet your expectations or arrives with an issue. Our Returns Policy has been designed to make the return process simple, transparent, and convenient while ensuring fairness for both our customers and our business.

Whether you purchase products from Selxen Pharma, Selxen Fashion, Selxen Devices, or Selxen Global, we are committed to providing quality products and responsive customer support throughout your shopping experience.

Return Eligibility

Most products may be returned within 7 to 30 days from the date of delivery, depending on the product category and applicable local regulations. To qualify for a return, products should generally meet the following conditions:

• Be unused and in their original condition.
• Include all original packaging, labels, manuals, and accessories.
• Be accompanied by the original invoice or proof of purchase.
• Show no signs of misuse, damage, or alteration caused after delivery.

Certain products may have different return requirements due to health, hygiene, safety, or legal regulations.

Non-Returnable Items

For customer safety and product integrity, some items cannot be returned unless they are defective or damaged upon arrival. These may include:

• Opened pharmaceutical or healthcare products.
• Personal care or hygiene products.
• Customized or personalized items.
• Gift cards or promotional vouchers.
• Downloadable digital products or software.
• Clearance or final sale items marked as non-returnable.

Please review the product description before purchasing to determine whether an item qualifies for returns.

How to Request a Return

Requesting a return is quick and straightforward. Simply contact our customer support team with the following information:

• Order number
• Customer name
• Product name
• Reason for return
• Photos of the item (if damaged or defective)

Our team will review your request and provide instructions for returning the product. Please do not send products back without receiving return authorization, as this may delay processing.

Inspection Process

After receiving your returned item, our quality assurance team will inspect it to verify that it meets our return requirements.

The inspection process usually takes 3–7 business days. Once completed, you will be notified of the outcome by email or phone.

If the returned product does not meet our return conditions, we may decline the request or return the item to you.

Refunds

If your return is approved, your refund will be processed using the original payment method whenever possible.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Original shipping charges are generally non-refundable unless the return is the result of our error, an incorrect shipment, or a defective product.

Exchanges

If you received the wrong item, a defective product, or a damaged shipment, we will gladly replace it whenever stock is available.

If the requested replacement is unavailable, you may choose an alternative product of equal value or request a refund according to our refund policy.

Damaged or Incorrect Items

Please inspect your order immediately after delivery. If you receive an item that is damaged, defective, incomplete, or different from what you ordered, notify us within 48 hours of receiving your package.

Providing clear photographs of the product and packaging will help us resolve your request more efficiently.

Return Shipping

Unless otherwise stated, customers are responsible for return shipping costs. However, if the return results from our mistake, a defective product, or an incorrect shipment, Selxen will cover the reasonable return shipping expenses.

We recommend using a trackable shipping service for valuable items, as Selxen cannot guarantee receipt of returned packages sent without tracking.

Need Assistance?

Our customer support team is always available to assist with return requests, exchanges, refund questions, or product concerns. We are committed to resolving issues fairly, promptly, and professionally.

Thank you for choosing Selxen. Your trust means everything to us, and we remain dedicated to providing exceptional products, reliable service, and a worry-free shopping experience.